Privacy & Data Policy

Effective Date: 01/03/2025
Last Updated: 01/03/2025

1. Introduction

Utulivu Massage (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Data Policy explains how we collect, use, store, and protect your information when you use our website (utulivumassage.com) and services.

As we operate in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for users in Québec, Law 25 on the protection of personal data.

2. Information We Collect

When you visit our website or book a massage, we may collect the following personal information:

Identity Data: Name, email address, phone number.
Booking Information: Appointment details, selected service, and any special requests.
Payment Information: Payment method details (processed securely through third-party payment providers).
Technical Data: IP address, browser type, device information, and browsing behavior.
Health Information (Optional): If voluntarily provided, health-related details relevant to your massage treatment.

3. How We Use Your Information

We use your information to:

Process and confirm massage bookings.
Communicate about appointments, promotions, and updates (with your consent).
Improve our website, services, and customer experience.
Ensure compliance with legal and regulatory requirements.

4. Sharing & Disclosure of Information

We do not sell or rent your personal data. We may share it only:

With service providers (e.g., booking systems, payment processors) under strict confidentiality agreements.
If required by law, such as responding to legal requests or complying with regulatory obligations.
In case of business changes, such as a merger or sale of assets, where personal data may be transferred.

5. Data Storage & Security

We implement strict security measures to protect your personal data, including:

Encryption of sensitive data.
Secure servers and firewalls.
Limited access to personal data is available only to authorized personnel.

We store your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights & Choices

Under PIPEDA and Québec’s Law 25, you have the right to:

Access your personal information.
Correct inaccuracies in your data.
Withdraw consent for marketing communications.
Request deletion of your data (subject to legal requirements).

To exercise these rights, contact us at care@utulivumassage.com.

7. Cookies & Tracking Technologies

Our website uses cookies and analytics tools to enhance your browsing experience. You can modify your cookie preferences in your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

9. Updates to This Policy

We may update this policy periodically. Any changes will be posted on our website with the revised date.

10. Contact Us

For questions or concerns about this policy, contact us at:
Email: care@utulivumassage.com
Address: 190 Rue Murray, Montréal, QC H3C 2C7, CA, Montréal, Québec, Canada.

By using our website and services, you agree to this Privacy & Data Policy.